MEET LARA
My secret? A ‘Best in Class’ Customer Experience Strategy that’s not just a theory but a proven path to success. By prioritizing customer retention and leveraging the power of referrals, I’ve achieved exponential growth in both sales and customer satisfaction scores. These aren’t just numbers on a spreadsheet – they’re tangible results that speak volumes about our commitment to excellence.
When I’m not obsessing about your customers – what they think, feel, need and want (and what they don’t know they might yet want) I’m fascinated by what motivates your team. Customer experience is emotional, whatever your product or service, so understanding your team’s engagement and motivation is key to delivering and exceeding experience expectations. Creating customer experiences that your customers are compelled to share with family, friends, colleagues and of course, everyone they know on social media!
With my strong background in Psychology and fresh out of the challenging and competitive world of luxury automotive retail with over 20 years of delivering proven year on year business growth, I can help your business create the kind of remarkable customer experiences that deliver repeat and referral sales, sustainably.
And another thing… Whilst I’ve worked with both small family run businesses and large corporates, I won’t drown you in corporate jargon. Let’s leave that to the characters from W1A (if you know, you know). I believe in being a trusted partner with clear communication, a good sprinkling of fun, practical strategies and getting things done – because at the end of the day that’s what drives real change.
So if you’re looking for someone who has ‘walked the walk’, let’s plan together for your business success (ok…ok… hands up. ‘Walk the walk’ is a buzzword. That’s it though, I promise)
So whether you’re a small family run business, a national charity or a global corporate organisation, I can customise a solution to suit you.
MY VALUES
Brave
Joyful
Authentic
Creative
Principled
COLLABORATIVE
When I’m not being a Customer Geek, I’m also a…
Super-Nana.
Cape optional.
Chief Ball-Thrower
