STRATEGIST.
ANALYST.
CUSTOMER GEEK.

 

A Consultancy and Coaching Service

where remarkable customer experiences deliver sustainable business growth

Are your customers telling stories about you?
(the good kind, I mean…)

If you’ve landed here chances are you’ve successfully grown your business to a point where you’re considering recruiting additional expertise to design the kind of remarkable CX Strategy that locks in your existing customers and compels them to share their experiences with everyone they know.

Sounds good so far?

So as a business professional, what keeps you awake at night?

Are your team engaged and motivated to deliver exceptional experiences?

Are your customers truly loyal and locked into your business?

Are your marketing costs spiralling?

How much referral business growth are you actually acquiring?

Do you have a Customer Experience Strategy?

Is the quality of your Customer Service declining?

What are your competitors doing?

What is your business reputation?

Are you really continually improving?

How are you handling complaints?

Do your Csi/NPS/CSAT scores need improving?

As a Customer Experience Specialist with over 20 years of real world delivery of year on year improved business growth, I can help you. 

Whether you’re a family run business or large corporate, as your trusted partner I can tailor a solution for you to make a difference in your business.

Let’s create Customer Experiences worth story-sharing and let our customers do the marketing for us!

As a sceptic, I was surprised by our thought-provoking discussions and the impetus you gave me to act upon the important issues in our business. I realised that having you ‘from the outside’ of our business and with your non-judgmental approach, helped me see clear solutions and effect the changes required’

Robin Combellack
Owner and Managing Director, ERF Ltd

Lara is creative, inspirational and analytical with extensive experience in the automotive industry, having consistently delivered year on year improved Customer Satisfaction scores which has directly contributed to our business growth through the achievement of repeat and referral sales.

Lara has transformed the level of Customer Service experienced by our customers through her bespoke Customer Experience Strategy, understanding of customer needs and expectations, coaching the behaviours of our teams and setting high standards of customer culture across our businesses.

Richard Wynn-Jones
Divisional Managing Director, Specialist Luxury Division, Sytner Group

I had the privilege of working with Lara over many years while at Sytner Group including while as F&I Operations Director. Lara’s passion for creating a genuine and positive customer experience was always a stand out for me.

Her ability to help all levels of a team understand the crucial touch points and impact for customers was enormously insightful. Lara’s coaching style was enjoyable, memorable and most importantly… impactful.

Niral Patel
F&I Director, John Clark Motor Group